Legal Documents

S9999 Terms & Conditions — Read before you play

These Terms & Conditions apply to the use of all services on the s9999 platform. Please read them in full before registering — they clearly outline both your rights and your responsibilities.

Last Updated: January 1, 2026

Key Terms at a Glance

6 key things to know before reading the full details

18+ Only

You must be at least 18 years old to register and play on s9999. Withdrawals may be restricted until your age has been verified.

Payment Rules

Deposit and withdraw via bKash, Nagad, and Rocket. Minimum and maximum limits apply to each transaction — see the Payments section for details.

Bonus Terms

Each bonus comes with its own wagering requirements. Read the terms before accepting any bonus — these must be met before you can make a withdrawal.

Account Security

Each person may only register one account. Keep your password private. Registering using someone else's information is strictly prohibited.

Prohibited Activities

Accounts found to be involved in fraud, money laundering, bot usage, or system manipulation may be permanently closed and balances forfeited.

Changes to Terms

S9999 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

These Terms & Conditions constitute a legally binding agreement. By registering on s9999 or using the platform, you are deemed to have accepted all terms herein.

1General Terms

S9999 (referred to as "the Platform" or "we") is an online gaming and betting service operated for users in Bangladesh. These Terms & Conditions apply to the s9999 website, mobile site, and all associated services.

If you do not agree with these Terms & Conditions, please refrain from using the platform. s9999 reserves the right to modify or update these terms at any time. When changes are made, the "Last Updated" date at the top of the page will be revised and users will be notified by email.

Important: These Terms & Conditions are written in Bengali. In the event of any dispute or interpretation, the Bengali version shall be considered definitive.

Accessing the s9999 platform constitutes your acceptance of these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. Together, these three documents form the complete agreement.

2Account Registration

To open an account at s9999, the following conditions must be met:

  • You must be at least 18 years of age.
  • You must provide accurate and truthful information during registration — incorrect details may result in account termination.
  • Each person may only hold one account. If multiple accounts are detected, all accounts may be closed and balances forfeited.
  • Your account password and login credentials must be kept strictly confidential. Allowing anyone else to access your account is prohibited.
  • If you suspect unauthorized access to your account for any reason, contact s9999 Support immediately.

After registering, you can update your profile information at any time. However, changes to your name or date of birth will require KYC verification.

Please note: if you need to change the mobile number used during registration, contact support with your ID document.

3Deposits & Withdrawals

Transactions on s9999 can be made via bKash, Nagad, and Rocket. The limits for each transaction type are listed below:

Method Minimum Deposit Maximum Deposit Withdrawal Timeframe
BKash ৳100 ৳50,000 30 Minutes
Nagad ৳100 ৳50,000 30 Minutes
Rocket ৳200 ৳30,000 45 Minutes

Withdrawals will be sent to the mobile banking number registered to your account. Sending funds to a third-party number is strictly prohibited. Your first withdrawal may be delayed until verification is complete.

  • Deposited funds are credited to your account within 30 minutes. If there is a delay, please contact Support.
  • Withdrawals are typically processed within 30–45 minutes. During peak hours, processing may take up to 2 hours.
  • A maximum of 3 withdrawal requests can be made per day.
  • Withdrawals cannot be made directly from your bonus balance — wagering must be completed first.

S9999 does not charge any processing fees for deposits or withdrawals. However, your mobile banking provider may apply their own charges.

4Bonuses & Promotions

S9999 regularly offers a variety of bonuses and promotions. Each offer has its own terms and conditions, detailed on the offer page. General bonus policies are outlined below:

  • Welcome Bonus: 100% bonus on your first deposit, up to ৳5,000. Wagering requirement: 10x.
  • Cashback: A cashback percentage applied to net weekly losses, credited automatically at the start of each week.
  • Reload Bonus: 50% reload bonus on your second deposit every Monday. Maximum bonus: ৳3,000.
  • Referral Bonus: Refer a friend and both of you earn a bonus. Full details are on the Rewards page.

Important Bonus Rules:

  • Multiple bonuses cannot be active at the same time.
  • Bonuses must be used within a specified time period, or they will expire.
  • S9999 reserves the right to void bonuses and any associated winnings if bonus abuse or fraud is suspected.
  • Withdrawing deposited funds before wagering requirements are met will result in the bonus being forfeited.

Read the terms of the relevant promotion carefully before claiming any bonus. If anything is unclear, contact Support.

5Gaming Rules

All games on s9999 use internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely independent and not predetermined. The following general rules apply to all games:

  • If your internet connection drops during a game, the result is saved on the server and will be visible once you log back in.
  • In the event of any dispute over game results, server logs will be treated as the final and definitive record.
  • Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
  • In live games, the dealer's decision is final. In the event of a technical error, s9999 reserves the right to void the round and refund all bets.
  • Access to certain games may not be available from some countries or regions.

The RTP (Return to Player) for every game on s9999 is available in the game's info section. We recommend checking this before you start playing.

6Prohibited Activities

Participation in any of the activities listed below is strictly prohibited. Violations may result in permanent account closure and forfeiture of all balances:

  • Multiple Accounts: Operating multiple accounts under the same name or from the same device.
  • Bonus Abuse: Placing bets in a systematic manner to exploit bonuses without taking genuine risk.
  • Automation/Bots: Using automated software, scripts, or bots to play games or place bets.
  • Fraud: Using any technique or software to influence game outcomes.
  • Money Laundering: Using the platform for the purpose of money laundering.
  • False Information: Submitting false or fraudulent information and documents during registration or the verification process.
  • Abuse: Abusive or threatening behaviour towards support staff or other users.

S9999 reserves the right to temporarily suspend an account while investigating suspected suspicious activity. Withdrawals may be put on hold until the investigation is concluded.

7Age Verification & KYC

S9999 verifies the identity of all users to ensure responsible gaming. KYC (Know Your Customer) verification is mandatory in the following situations:

  • Prior to making your first withdrawal.
  • When withdrawing more than ৳50,000.
  • If suspicious activity is detected on your account.
  • S9999 may request verification of any account at any time.

Documents required for KYC verification:

  • A clear photo of your National ID (NID) or passport.
  • Proof of mobile banking account registration.
  • Proof of address if required (utility bill or bank statement).

KYC documents submitted are used solely for identity verification and are never shared with third parties.

8Responsible Gaming

S9999 believes gaming should be a healthy form of entertainment. We want every player to enjoy it responsibly and within their limits. To support this, we offer the following tools:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Session Limit: Set a limit on how long you play in a single session.
  • Cooling-Off: Temporarily suspend your own account for a set period.
  • Self-Exclusion: Request a temporary or permanent account closure.
  • Reality Check: Receive periodic notifications showing how long you've played and your total wins and losses.

If you notice signs of problem gambling, please Responsible Gaming Page visit our support page and get in touch with our team — we're always ready to help.

9Intellectual Property

All content on the s9999 platform — including logos, designs, text, graphics, software, and databases — is the intellectual property of s9999 and is protected under international copyright law.

  • Using s9999's logo or brand name without permission is strictly prohibited.
  • No part of the platform may be copied, distributed, or modified.
  • Screenshots or videos of s9999 games may be taken for personal use only; any commercial use is strictly prohibited.

10Limitation of Liability

S9999 is not liable for the following:

  • Game interruptions caused by loss of internet connection, power failure, or device malfunction.
  • If your account login credentials are compromised and shared with a third party, resulting in any loss.
  • If a transaction is delayed due to an issue on the part of a third-party payment provider (bKash/Nagad/Rocket).
  • Unforeseen circumstances beyond the platform's control, such as natural disasters or government directives.

In all cases, s9999's maximum liability is limited to the current balance in your account.

11Account Closure & Termination

You may request account closure at any time. Before submitting your request, please ensure:

  • No active bonus or wagering requirement in progress.
  • The account balance has been withdrawn.
  • No pending bets.

S9999 may suspend an account on its own initiative if:

  • A violation of the Terms & Conditions has occurred.
  • Evidence of fraud or illegal activity is found.
  • If the account has been inactive for an extended period (12 months).

If a dormant account holds a balance, s9999 will notify you by email before closing it and give you the opportunity to withdraw your funds.

12Contact

For any questions or complaints regarding the Terms & Conditions, please reach out to our support team:

  • Email: support@s9999.ws
  • Live Chat: Available on the platform 24/7
  • Help Center: Help Centre Page View

We typically respond to emails within 24 hours. For urgent matters, use Live Chat — it's the fastest way to reach us.

These Terms & Conditions were last updated on January 1, 2026. To request a previous version, please contact Support.

Join s9999 Now

You've read the Terms & Conditions — now register and start gaming on a safe, trusted platform.

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