Legal Documents

S9999 Privacy Policy — How We Protect Your Data

The security of your personal information at s9999 is our top priority. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it safe.

Last Updated: 1 January 2026

We Value Your Privacy

6 Core Pillars of s9999's Privacy Policy

Encrypted Storage

All your data is secured with SSL/TLS encryption. No third party can ever access your information.

No Data Selling

S9999 never sells or rents your personal information — and it is never shared with advertisers.

Your Controls

You have the right to view, correct, or delete your data at any time — simply contact our support team.

Minimal Data Collection

Only the information necessary to provide our services is collected. We do not request excessive or unnecessary data.

Specific Retention Periods

Data is not kept indefinitely. Once legal requirements are met, it is deleted within a defined timeframe.

Transparent Notifications

You will be notified by email in advance of any changes to the Privacy Policy — nothing is changed without notice.

This privacy policy applies to all services on the s9999 platform. By using our services, you are considered to have accepted this policy.

1Introduction & Scope

S9999 is a trusted online gaming platform serving users in Bangladesh. We believe that every user's personal data is their own, and protecting that data is our ethical responsibility.

This Privacy Policy applies to the s9999 website (s9999.ws), mobile site, and all associated digital services. By registering, logging in, or simply browsing, you are covered under this Privacy Policy.

Our privacy policy is built in line with international data protection standards. We want you to use s9999 with complete peace of mind, knowing your data is in safe hands.

This policy is written in Bengali so you can understand it easily. If anything is unclear, please reach out to support.

2What Data We Collect

S9999 only collects information that is necessary to provide our services. The list below clearly outlines what data we collect:

Data Type What's Included Mandatory?
Identity Information Full name, date of birth, nationality Yes
Contact Information Mobile number, email address Yes
Identity Document NID number or passport (for KYC verification) On Withdrawal
Financial Information Mobile Banking Number (bKash/Nagad/Rocket) Transactions
Device Information IP address, browser, operating system Automatic
Usage Data Login times, game history, transaction logs Automatic

We never collect sensitive financial information such as your mobile banking PIN, bank account password, or card number.

3Data Collection Methods

S9999 collects information in several ways. You have the right to know about each method:

  • Provided Directly: Information you provide directly when filling out a registration form, submitting KYC documents, contacting support, or updating your profile.
  • Automatic Collection: When you use s9999, device and usage data is collected automatically via cookies, log files, and similar technologies.
  • From Third Parties: Limited transaction data is received from payment providers to confirm mobile banking payments.
  • Identity Verification: Information collected during document verification as part of the KYC process.

We do not collect your information from social media or any other online platform without your consent.

4Purpose of Data Use

Your data is used strictly for the specific purposes listed below and for nothing else:

  • Account Management: For registration, login verification, and securing your account.
  • Service Delivery: For game access, processing deposits and withdrawals, and awarding bonuses.
  • Identity Verification: As part of the KYC process to meet legal requirements and prevent fraud.
  • Customer Support: For resolving your issues and managing support tickets.
  • Security: To detect and prevent suspicious activity on your account.
  • Contact: To send important updates, transaction confirmations, and policy change notifications.
  • Improvement: Analytics to improve platform performance and user experience.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.

You can opt out of promotional emails and SMS at any time. Contact support or opt out directly from your profile settings.

5Data Sharing Policy

S9999 never sells, rents, or trades your personal data. However, information may be shared in the following limited circumstances:

  • Payment Provider: Minimum necessary information for processing transactions via bKash, Nagad, or Rocket. These providers operate under their own privacy policies.
  • Game Provider: Session data required to run games from third-party game studios is shared as needed. Personal credentials are never shared.
  • Legal Authority: We may be required to disclose data in response to a court order or a lawful request from a government authority.
  • Fraud Prevention: Limited data may be shared with anti-fraud organizations in the gaming industry.

In all cases above, third parties may only use your data for the specified purpose and are strictly prohibited from using it for anything else.

s9999 never shares your information with advertisers, marketing agencies, or data brokers.

6Cookies & Tracking

The s9999 website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

  • Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent the site from functioning.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: Collects anonymous data to understand which pages on the site are used most.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

s9999 does not use third-party advertising cookies or cross-site tracking.

7Data Protection Methods

To protect your information, s9999 uses industry-leading security technology. Our security measures are described below:

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption.
  • Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
  • Two-Factor Authentication: OTP-based two-factor authentication is applied at every account login.
  • Firewall: Servers are protected by advanced firewalls and intrusion detection systems.
  • Regular Audits: Independent third-party security experts conduct regular system audits.
  • Restricted Access: Only authorized personnel can access specific data.

If you suspect unauthorized access to your account, change your password immediately and contact support.

8Data Retention Period

S9999 does not retain your data indefinitely. Retention periods vary depending on the type of data:

Data Type Retention Period
Account Information (Active) Until Account Closure
Transaction Records 5 Years (Legal Requirement)
KYC Documents 3 years after account closure
Support Contact 2 Years
Login & Session Logs 90 Days
Cookie Data At end of session or up to 1 year

Once the retention period ends, data is securely deleted or anonymized. Retention periods may be extended in the event of a legal dispute or investigation.

9Your Rights

As an s9999 user, you have the following rights over your personal data:

Right to AccessYou may request to see what information we hold about you.
Right to RectificationYou may request corrections to any inaccurate or outdated information.
Right to ErasureUnder certain conditions, you may request that your data be deleted.
Right to Restrict ProcessingIn certain circumstances, you may request that the processing of your data be restricted.
Right to PortabilityYou can request a copy of your personal data.
Right to ObjectYou can object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@s9999.ws or reach out via live chat. We typically respond within 30 business days.

Due to legal obligations, some data may not be eligible for deletion. In such cases, we will explain the reason.

10Children's Privacy

S9999 is an adult gaming platform and is not intended for anyone under 18. We do not knowingly collect data from minors.

Age is verified at registration, and users under 18 cannot create an account. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using s9999, please notify us at support@s9999.ws.

11Policy Updates

S9999 reserves the right to update this Privacy Policy when necessary. Before making any significant changes, we will take the following steps:

  • You will receive a notification to your registered email at least 14 days before any changes take effect.
  • A clear notice will be displayed on the platform.
  • The date of each change and a brief description will be noted on this page.

Continued use of our services after any changes are made will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.

12Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us:

  • Email: support@s9999.ws
  • Live Chat: Available 24/7 on the platform
  • Help Center: Help Center Page View

For data-related requests, please write from your registered email address so we can verify your identity. We typically respond within 30 business days — for urgent matters, use live chat.

This Privacy Policy was last updated on 1 January 2026.

Start Gaming Safely at s9999

Your privacy is protected, your data is secure — register now and enjoy a platform you can trust.

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